Northern Dynamics Product Warranty

All purchases of Northern Dynamics Product licenses include a 30 day warranty  period.  During this period, clients are entitled to free email and  phone support.  If  your support period is still valid when a new version is released you can upgrade for free.  If your support period has ended see our Out of Warranty section.

Support & Maintenance Program

License owners can obtain a longer period for phone and email support and additional updates through purchase of the optional Support & Maintenance Program with the original product license purchase.

Purchase of the support and maintenance program adds support and updates for a period of 12 months.  Subsequent renewals are for additional 12 month periods.

Support Details:

• Up to 4 hours of phone support per month and unlimited email support.  Additional engineering services are quoted based on our current professional services rates.
• Unlimited knowledgebase and online support resources access

Update/Maintenance Details:

• Includes updates for the existing licensed software product for the duration of the support term.
• If there are new products available after an upgrade that were not part of the licensed software when the maintenance & support program was purchased, licenses and support for the new products would need to be purchased separately.  Contact us if you have a specific situation of concern.

Out of Warranty or Expired Support/Maintenance Program Support

Updates are available for out of warranty product or for product not on the support & maintenance program by purchasing a new support & maintenance program.  The cost for purchase of support & maintenance for licenses after the initial product purchase is approximately 50% of the new license price.  Contact us to obtain a quote for your specific license.

Support & Maintenance Plan Renewal

We will contact you prior to your support plan expiration date and provide a quote for renewal of your support. You can request a quote for your renewal for planning purposes from our team any time.